Five Traits of a Bad Listener – Number Four

Number Four:  In Body Only

 Listening in body only is when you are talking and the person seems physically attentive, yet it is as if they are looking through you, sort of like they are in a conscious coma.  The person is physically present but is mentally elsewhere.  Have you had this experience before?   Usually after you have talked a little with no response you might wonder or even ask, “Did you hear what I said?”  Often the person will say “No, I am sorry.  Can you repeat that?”  The person truly was not mentally present for the conversation.  While I imagine this has happened to all of us at one time or another, it is an issue if it keeps happening with the same person.

Often the person who is zoning out while you are talking is preoccupied with something.  Life is overwhelming at times.  If you know you are overwhelmed and not able to give someone your attention who is asking for it, just let them know.  You might say, “I know you are really stressed right now and I do want to hear about it, however, I am too upset right now to focus.  Can we meet for lunch?”  This type of response is respectful to both self and others.  Or it could be that you have trouble with keeping up with what the other person is saying so it is easier to zone out and just do the best you can to give the appearance of understanding what they are saying.

Reflective listening is a wonderful skill to help you stay with the person mentally.  Reflective listening is simply repeating back what you think you heard them say.  This is a very caring act.  It shows you are intentionally trying to hear what the person wants to tell you.  It is important when you reflect back what you think you heard them say that you do so without adding your own twist to it.  Think of this as if you were looking in the mirror.  What you see is your reflection.  With this type of listening that is all you do.  Reflect what you think you heard.  For example, you might say, “So you received an ‘exceeds in every area’ but one and for the third year in a row you didn’t get a promotion?”  If you are correct the person will usually say, “Yes, and…” on they will go with more detail.  If you didn’t get it quite right the person can correct you so you understand what they meant.   “So you got exceeds in almost every area and they still did nothing to honor that?”  The person might say, “Well they did give me a good bonus, but I have been waiting for this promotion.  I am so frustrated.”   It is a wonderful gift to interact with someone who is sincerely trying to hear you.

 

Advertisements

Leave a comment

No comments yet.

Comments RSS TrackBack Identifier URI

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s